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We are a full service travel management company. Quality services are delivered with the financial strength, experienced teammates, advanced systems and innovations you would expect from a leader. Our focuses are on your requirements and we liaise regularly with your staff to provide you complete satisfaction and insight to further service your requirements better.

Customer Relationship Management

Customer Relationship Management is an essential part of Travel management. We establish long lasting relations with our clients by understanding their requirements. Our team of professionals will customise services as per the specifications of our clients. CRM includes understanding various important facets of travel management such as, travel Policy, an individual's preference, and Travel Authorization ect. The itinerary selection mechanism helps selecting the best bargain from the mandatory three lowest logical price options tie into policy whilst fulfilling personal requirement also.
Success in CRM is acheived by keeping supplier deals updated, and marrying that with individual preferences and compliance with the travel policies of the company.

Cost Savings

We at Gilpin deliver results in the form of measurable service and saving benefits, and through the combination of cost saving opportunities and superior account management. We provide cheapest and best of three options for all of your travel requirements. Our MIS Report can be customized as per the customers' requirement  - department or cost centre, sector, trip, billing detail, visa detail, and travel analysis reporting. This enables us to negotiate on your behalf  the best posisble  corporate agreements. And, it identifies areas where you can provide you cost reduction in addition to saving.  We l provide you the fundamental  tools and experience to reduces your travel cost.

Account Management

Gilpin believe business travel should have a personal touchl. That’s why you’ll only ever receive dedicated service from consultants you can work with closely. You can rely on us 24/7 for support and assistance, and you can trust us with every aspect of your travel management.  We service you pan India with one point of contact as account manager.

Our dedicated travel consult will ensure the highest quality travel experience, via best in courtry service. You will have a dedicated Account Manager, Travel Manager or team from Gilpin to assist you whenever you need them. We train our staff with latest development in the industry once in every month. The involvement of our highly experienced consultants in your business will add much value to your company experience in travel sourcing.

Our service levels are measured though pre-determined Service Level Agreements (SLA) that ensures our people bring best practice to the way you travel regular evaluation of your processes, travel benchmarking, better expense management systems, more competitive supplier rates, and customized management information to suit your evolving business model.

Through our 24/7 assist service, you also have the peace of mind of round-the-clock personal support from Gilpin. Day or night, our people can assist you with emergency services such as last-minute changes to itineraries or travel bookings. The well being and security of you and your travelers is always our priority.

Event Management (Conference, Group and Incentives)

Gilpin offers specialist MICE services that create a lasting impression for every meeting, incentive, conference or other corporate event. We  apply our experience, creative thinking and track record to help your business host an amazing forum that achieves your desired outcomes. And through our exceptional relationships with airlines, hotels, transport companies, speaker bureaus and regional authorities, we can provide logistics, travel and entertainment at leading rates. We provide event management services in most parts of the world, either locally or through our Partners.

Expense Management

Travel expenses are one of the largest expenses for any corporation today. We at Gilpin manage your travel expenses by providing you the benefits via our Cost Reduction programmes contained in all of our Corporate offerings to our clients. Policy compliance and business travel cost reduction are major priorities and we can help your business to reduce its travel-related operational costs, improve compliance with your travel policy, and boost the overall efficiency of your travel for the long term.